Privacy Policy

At helix.money, safeguarding your privacy on the Internet is of utmost importance to us. We prioritize the security of the data you provide us and take extensive measures to ensure its protection. Our privacy policy aligns with the General Data Protection Regulation (GDPR) of the European Union, which sets the standards for data privacy. The collection of your personal data serves specific purposes, including enhancing our services, facilitating communication with site visitors, delivering newsletters, providing specialized website-related services, and undertaking other actions as outlined below. We conduct regular reviews of our Privacy Policy and may make revisions or incorporate specific instructions, policies, and terms as needed. In the event of any significant changes to this Privacy Policy, we will notify you using the contact information you have provided. If required by law, we will also provide you with the opportunity to opt out of these changes through the means of communication specified at that time.

Helix.money contact details are as follows: 2 Leman Street, London, England, E1W 9US. Email: office@helix.money

In order to comply with legal obligations pertaining to anti-fraud, anti-money laundering, and know your customer requirements under EU laws, we are required to collect certain types of information. Failure to provide this information may result in our inability to provide you with our services. Additionally, your personal information may be processed if reasonably requested by a law enforcement or regulatory authority, body, agency, or in the defense of a legal claim. We will retain personal information that is relevant to an ongoing investigation or dispute until such matters are fully resolved, and it will not be deleted during this period.

We collect and process your personal data only with your willing consent. When you visit our website, we collect technical information such as: · Your name, address, email address, and telephone number(s); · Your identification details, including your date of birth, gender, country of residence. We utilize the information you provide to us for various purposes, including processing your application or registration request, facilitating your onboarding as a customer, delivering our products and services to you, managing and administering our services (including your account), and communicating with you regarding your account and our services. This includes notifying you about any changes to our fees and terms and conditions that are relevant to our services.
As our client, we collect certain information from you, which includes:

This includes the transactions you make using your accounts with us, such as bank account and payment card details, the amount, currency, originator or beneficiary, and the date and time of the payments you make and receive.

We collect information about the digital device you use to access our services, such as the device type, operating system, screen resolution, unique device identifiers, and the mobile network system.

We collect your IP address, as well as the date, time, and requests made during log-in to our services.

Any information exchanged in your communication with us, whether it be through email, telephone, messaging, texts, online chats, social media, or any other means.

We collect information on whether you have clicked on links in electronic communications from us, including the URL clickstream to our website. Please note that we handle this information in accordance with our Privacy Policy to ensure its confidentiality and security.

We retain customer and account application information for the duration of the customer's account with us, as well as an additional five years. This retention period allows us to address any potential claims that may arise and enables us to defend ourselves if necessary. In cases where an account application is not approved, we will store the information for a reasonable period in case of a repeat application.

For visitors to our websites who are not customers, we will retain their information for a reasonable length of time to analyze website usage and address any technical issues. Typically, this retention period does not exceed 12 months.

Regarding individuals who serve as contacts for our business customers and suppliers, we will retain their information for the duration of our business relationship with the respective organization. If we are not informed of any changes in their employment status, we will continue to retain their information. Additionally, we may retain correspondence with these individuals for a longer period if it remains relevant to our transactions with the business.

We utilize cookie files to ensure the proper display of website content and enhance the browsing experience. These small files are stored on your device and assist the website in remembering information about your preferences, such as language settings and previously visited pages. This information proves useful during subsequent visits, as it allows for a more convenient browsing experience. You have the option to configure your browser settings to accept or block cookies. However, please note that disabling cookie reception may limit the functionality of the website.

In certain situations, we may transfer your personal data to our employees, contractors, and other relevant parties based on specific circumstances. Additionally, we may anonymize or aggregate your personal information, rendering it no longer identifiable as individual data. If there is a potential sale of our business, we may transfer your personal information to prospective buyers. We may also share your personal information with professional advisors such as lawyers, accountants, auditors, IT consultants, and management consultants, both within and outside the European Economic Area (EEA). Furthermore, we may be obligated to transfer your personal information to other third-party organizations in compliance with legal requirements, regulatory codes, or practices we adhere to, or if requested by a public or regulatory authority.

Our company places great importance on safeguarding and maintaining the confidentiality of the information we collect. To achieve this, we have implemented administrative protocols, technical safeguards, and physical security controls. These measures are designed to limit access, detect and prevent unauthorized access, disclosure, manipulation, or destruction of the data under our control. When transmitting information to external service providers for the specific outsourced operations mentioned earlier, we utilize recognized encryption technologies, such as Secure Sockets Layer (SSL) software. This encryption process helps protect the information you provide by encrypting it during transmission across public and private networks. While our company follows the aforementioned procedures to protect the Personal Information you submit, it is important to note that no method of transmission over the Internet or electronic storage is entirely secure. Despite our efforts to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

From time to time, we may update our privacy policy. We inform about any changes to the privacy policy, placed on this webpage. We are monitoring any changes in legislation, which is related to personal data in European Union. If you have entered any of your personal data on our website, we will inform you about the changes in our privacy policy. If your personal data, and more specifically, your contact information was entered incorrectly, we will not be able to contact you.

You can contact the administration of HELIX CAPITAL GROUP regarding any questions related to privacy policy via email office@helix.money, or by filling a contact form specified in a corresponding section of this website. If you do not agree with this privacy policy, then the services of https://helix.money/ are not for you. We suggest that you refrain from visiting our website in this case.

HELIX CAPITAL GROUP LIMITED
Company number 12994276
Address: 2 Leman Street, London, England, E1W 9US